2. Return & Exchange Policy

If you are not entirely satisfied with your purchase, Bhima Jewellery Madurai will gladly assist you with a return or exchange.

30-Day Exchange & Money-Back Guarantee:

• Products may be returned within 30 days of receipt for a refund or exchange equal to the full invoice value.
• Refunds/exchanges are subject to product inspection and approval.
• Exclusions: Customised or personalised products are not eligible for return or exchange.
• Customers must retain the original invoice and packaging when returning a product.

3. Delivery & Shipping Policy

3.1 Shipping

• Bhima Jewellery provides shipping for all orders within India.
• All orders are shipped through secure and reliable logistics partners.
• Customers are strongly advised to inspect the delivered package for any damage or tampering before signing the receipt.
• Customers are also advised to record a video of the unboxing process from the time the package is received until it is fully opened.

3.2 Delivery Timeline

• Orders are dispatched within 10 business days of payment confirmation, subject to product availability and destination pin code.
• Delivery times may vary due to public holidays, government regulations, or natural calamities.

3.3 Shipping Charges

• Shipping fees include handling, packaging, and postage costs. Charges may vary based on the weight and dimensions of the package.
• To minimise costs, customers are encouraged to combine multiple items into a single order. Separate orders will incur separate fees.

3.4 Packaging

All products are packed securely in appropriately sized boxes to ensure safe delivery.

4. Contact Us

For cancellations, returns, or shipping-related queries, please contact:
Bhima Jewellery
[Registered Office Address]
📧 Email: [Insert Official Email Address]
📞 Phone: [Insert Contact Number]