Bhima Jewellery

Privacy Policy

Last Updated: 10th September 2025

Bhima Jewellery (“Company”, “we”, “our”, or “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or use www.thebhimajewellery.com (“Website”), our mobile applications, or related services. By accessing or using this Website, you consent to the practices described in this Privacy Policy. Please note that this policy is subject to change without prior notice, and you are encouraged to review it periodically.

1. Information We Collect

1.1 Personal Information (Provided by You)

Name, email address, phone number, postal address
Date of birth, gender, and identity proof (if required by law)
Payment details such as bank account or card details (processed securely via payment gateways)
PAN number or other identifiers required by applicable laws
Information submitted via forms, emails, chat, or customer service interactions

1.2 Non-Personal Information (Collected Automatically)

Browser type, operating system, IP address
Device information (model, unique identifiers, OS version)
Cookies, beacons, and similar tracking technologies
Website usage data (pages visited, time spent, referring URLs, clickstream data)
Aggregate demographic and statistical data

2. Cookies and Tracking Technologies

Cookies are small files stored on your device to record aspects of your visit. We use cookies and similar technologies to:

Provide a seamless browsing and shopping experience
Remember your preferences and login sessions
Analyze Website traffic and performance
Show relevant offers and improve services

We do not use cookies to store sensitive personal data for external purposes. You may disable cookies in your browser settings, but certain Website features may not function properly.

3. How We Use Your Information

Processing purchases, transactions, and order fulfillment
Providing customer support and responding to queries
Personalizing your experience and improving Website/app functionality
Sending service-related updates, newsletters, and promotional offers (with opt-out options)
Monitoring visitor numbers, user behavior, and geographical usage trends
Complying with taxation, regulatory, and other legal obligations
Preventing fraudulent transactions, unauthorized access, and misuse of services

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, your information may be shared under the following circumstances:

Service Providers: With trusted vendors, payment gateways, logistics/courier partners, marketing partners, IT service providers, and showroom/branch staff.
Legal Obligations: When required by law, regulation, subpoena, or government request.
Business Transfers: In case of merger, acquisition, restructuring, or sale of assets.
Marketing Communications: For promotional messages, with the option to unsubscribe.
Aggregate Data: Shared for analytics or advertising without identifying individuals.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However:

No online transmission or storage is 100% secure.
You use the Website and services at your own risk.

6. Your Rights

Access, review, update, or correct your personal information
Request deletion of personal information (subject to legal requirements)
Opt out of marketing communications
Withdraw consent for data collection

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Once you leave our Website, you are governed by their policies. Please review them before sharing information.

9. Children’s Privacy

Our Website is not directed to individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided us data, contact us for removal.

10. Changes to this Privacy Policy

Bhima Jewellery may update or modify this Privacy Policy at any time without notice. Changes take effect immediately upon posting to the Website.