Bhima Jewellery - Trusted Gold & Diamond Jewellery Since 1925

Refund Policy

1. Eligibility for Refund

Refunds will be considered only for transactions where a clear error has occurred (e.g., duplicate payment, incorrect deduction, or technical failure).
Refunds are not applicable for successful transactions where the purchased product/service has already been delivered or utilized.

2. Refund Request Submission

Customers must raise a refund request by contacting our Customer Support Team within 24 to 48 hrs from the time of the transaction. The request should include transaction details such as:

Transaction ID / Order ID
Registered Name & Phone Number
Date & Amount of transaction
Reason for refund request

3. Verification & Approval

Once a request is received, the company will review the transaction details. Verification may require additional documents or screenshots from the customer to validate the claim. Refund approval will be at the sole discretion of the company.

4. Refund Timeline

Approved refunds will be processed within 7–14 business days. The refund will be credited to the original payment method (e.g., bank account, UPI, card) used during the transaction.

5. Non-Refundable Transactions

Service charges, processing fees, or any government levies applied during the transaction are non-refundable. Any refunds issued will exclude such charges.